Leadership creates performance in people because it impacts willingness; it’s a matter of modeling, inspiring, and reinforcing.

Being relevant to your customers only when you’re trying to sell something means choosing to be irrelevant to them for the rest of the time.

Your dreams and the dreams of your company may be different, but they are in no way incompatible.

To integrate one’s experiences around a coherent and enduring sense of self lies at the core of creating a user’s guide to life.

There will be plenty of other problems in the future. This is as good a time as any to get ahead of them.

What managers want most from companies they stop themselves from getting.What companies want most from managers they stop them from giving.