J. Loren Norris

"A harsh word breaks the heart. A kind word can sooth the savage beast. A word never spoken can bury a burden or save a relationship."

"So, what does it take to live a more excellent life? It takes a new way of thinking, speaking and acting. It takes a change in habits, and a better understanding of who you are and what you do each day. It takes a foolproof formula you can apply to every minute of your day, for the most excellent outcome every time."