"The leaders who work most effectively, it seems to me, never say 'I.' And that's not because they have trained themselves not to say 'I.' They don't think 'I.' They think 'we'; they think 'team.' They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but 'we' gets the credit. This is what creates trust, what enables you to get the task done."

"The author says one patrician English leader saw his relationship with the populace thusly: He wasn't responsible TO them. He was responsible FOR them. He was responsible for their care."

"Let the word go forth from this time and place, to friend and foe alike, that the torch has been passed to a new generation of Americans - born in this century, tempered by war, disciplined by a hard and bitter peace."

"If you are given a chance to be a role model, I think you should always take it because you can influence a person's life in a positive light, and that's what I want to do. That's what it's all about."

"It is the challenge for every leader to develop and invest in those he depends on, to ensure his or her vision is realized in the way it has been put upon the leader’s heart. These key people will enhance the success or taint the leadership image and brand of the visionary."

"It's better to teach people than to scare them, Lauren. If you scare them and nothing happens, they lose their fear, and you lose some of your authority with them. It's harder to scare them a second time, harder to teach them, harder to win back their trust. Best to begin by teaching."

"I think the job of leadership is to expand what can be talked about and to get consensus on the nature of the problem, and that is most of the job. Because once you do that, once you have diagnosis, treatment options are obvious."