W. Edwards Deming

W. Edwards Deming was an American statistician and consultant known for his work in quality management and his influence on the manufacturing industry in Japan.

"The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway."

W. Edwards Deming